Elasticsearch, Logstash, and Kibana enjoy the good thing about acquiring vivid and useful communities. You might have our assurance of high-excellent support and single supply of real truth being an Elasticsearch Services client, even so the Elastic Local community can even be a beneficial resource for yourself whenever you require it.
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The leading aim of support is to ensure your deployment displays a inexperienced status and is out there. There isn't any assured initial or ongoing response time, but we do try to engage on each situation in a few company days.
From your Elasticsearch Services Console: Go to the Support website page or decide on the support icon, that appears just like a existence preserver, on any site within the console. Contact us by email: [email protected]
Include things like the deployment ID that you would like assist with, especially if you've got numerous deployments. You will find the deployment ID about the overview website page in your cluster while in the Elastic Cloud Console.
In case you are on an Elasticsearch Service Normal membership and you are interested in shifting to Gold or Platinum support, remember to Call us. We also recommend that you examine our greatest practices guidebook for receiving the most out of your respective support experience:
We can provide support whether your setting is on-prem or in the cloud. Call our team to debate your unique infrastructure and demands, together with SLAs and security requires.
In case you have any technical concerns that are not for our Support crew, hop on our Elastic Local community discussion boards and get solutions through the authorities in the community, including persons from Elastic.
For users with out an Energetic subscription, stop by the Elastic Neighborhood community forums and get responses from your experts while in the community, like people from Elastic.
If you just signed up for any demo, you don't get access to the Support Portal right up until you subscribe. As an alternative, you can request aid utilizing the other solutions specific During this document.
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Seeking unexpected emergency Elasticsearch support? Are you currently getting operational difficulties with the self-managed Elasticsearch cluster in creation natural environment?
By e mail: Elasticsearch support [email protected]. For those who Make contact with us by e-mail, be sure to use the email handle you registered with, to ensure that we can assist you more speedily. In case you are utilizing a distribution listing as your registered e-mail, You can even register a next electronic mail handle with us.
These membership degrees present assured response situations for support concerns, improved support protection hours, and support contacts at Elastic. It also consists of support for the way-to and progress inquiries. The precise support protection depends on your membership level.
Elasticsearch, Logstash, and Kibana take pleasure in the good thing about obtaining vibrant and valuable communities. You've our assurance of high-high-quality support and solitary supply of fact being an Elastic Cloud user, nevertheless the Elastic Neighborhood may also be a handy useful resource for you personally when you will need it.
Support is furnished by email or with the Elastic Support Portal. The key concentration of support is to be certain your Elasticsearch Support deployment demonstrates a environmentally friendly position and is available. There's no confirmed initial or ongoing response time, but we do attempt to have interaction on just about every challenge in just a few small business days.
Include the deployment ID you want assist with, especially if you might have quite a few deployments. The deployment ID are available about the overview page to your cluster from the Elasticsearch Service Console.
A number of people provide support and after that don’t stroll the stroll. For a pure open source firm, we will only differentiate on price and support, and we care deeply about retaining great support and fixing our prospects’ issues swiftly.
As an Elasticsearch Provider purchaser, you can acquire an electronic mail with instructions tips on how to log in towards the Support Portal, in which you can track each existing and archived circumstances.
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