Elasticsearch, Logstash, and Kibana delight in the advantage of having vivid and handy communities. You have our assurance of large-high quality support and one source of truth as an Elasticsearch Support shopper, although the Elastic Local community can even be a beneficial source in your case everytime you will need it.
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The leading target of support is to make certain your deployment demonstrates a green position and is accessible. There is absolutely no guaranteed First or ongoing response time, but we do strive to interact on each and every situation inside of 3 business enterprise times.
In the Elasticsearch Assistance Console: Visit the Support web page or decide on the support icon, that appears similar to a existence preserver, on any site in the console. Speak to us by electronic mail: [email protected]
Consist of the deployment ID that you would like help with, especially if you may have various deployments. You will find the deployment ID to the overview site in your cluster from the Elastic Cloud Console.
In case you have any complex inquiries that aren't for our Support crew, hop on our Elastic Neighborhood discussion boards and get responses within the industry experts from the Local community, like men and women from Elastic.
Our managed assistance pedigree and broad shopper foundation makes certain that we hold the encounter to suit any purchaser surroundings. It’s what we do daily On a daily basis, we produce mission significant, significant efficiency, and normally-on details alternatives for our consumers. Our company is focused on the operational performance of Elasticsearch and complementary open source facts layer technologies. Committed team Elasticsearch support workforce is created up of devoted engineers and Elasticsearch industry experts with comprehensive operational working experience. We have now the ability to help maintain your clusters functioning competently and efficiently under numerous disorders and use situations Spin up a cluster in minutes Totally free Demo
When you've got any specialized thoughts that are not for our Support workforce, hop on our Elastic Neighborhood discussion boards and get responses through the specialists inside the Group, which include people from Elastic.
For those who Make contact with us by electronic mail, please use the email tackle that you registered with, to ensure we will help you more immediately.
Explain the challenge. Contain any suitable information, which include mistake messages you encountered, dates and moments when the trouble transpired, or anything else you think might be helpful.
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By electronic mail: [email protected]. For those who Call us by electronic mail, remember to use the email handle which you registered with, making sure that we will help you extra rapidly. For anyone who is employing a distribution listing as your registered electronic mail, you can also register a 2nd email handle with us.
Explain the condition. Involve any appropriate information, which include error messages you encountered, dates and occasions when the condition happened, or anything you think that may be beneficial.
Our support webpages are actually furnished in English, to translate to your required language You need to use the created-in translate perform in Chrome or Firefox.
Support is furnished by electronic mail or with the Elastic Support Portal. The key concentration of support is to be certain your Elasticsearch Assistance deployment demonstrates a eco-friendly position and is out there. There is not any certain initial or ongoing reaction time, but we do try to interact on every single concern inside of three business enterprise times.
To learn more, check Quality Support Companies Coverage. In case you are on a Standard membership, and also you have an interest in upgrading your support stage, remember to contact us. We also endorse that you read our greatest techniques tutorial for obtaining the most out of one's support practical experience:
A Elasticsearch support number of people market support after which don’t wander the stroll. As being a pure open up supply organization, we are able to only differentiate on value and support, and we treatment deeply about keeping very good support and resolving our clients’ challenges swiftly.
Call us in addition to a member of our group will get to out to you within minutes We’ll swiftly allow you to receive a contract in position so we might get to operate resolving your Elasticsearch challenges and Obtain your ecosystem operational as speedy as you possibly can.
Just open up a situation to allow us to know the name and email handle you prefer to being extra. When opening a circumstance, There are several things you can do to get aid more quickly: