Elasticsearch, Logstash, and Kibana delight in the benefit of having vibrant and beneficial communities. You've got our assurance of higher-good quality support and solitary source of truth of the matter being an Elasticsearch Support customer, but the Elastic Local community will also be a handy useful resource in your case when you will need it.
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When you are using a distribution record as your registered email, You can even register a next electronic mail deal with with us. Just open up a case to allow us to know the identify and e-mail tackle you prefer to to be extra.
With the Elasticsearch Support Console: Visit the Support site or pick the support icon, that appears similar to a lifestyle preserver, on any web site within the console. Call us by electronic mail: [email protected]
Contain the deployment ID that you'd like help with, particularly when you've numerous deployments. You could find the deployment ID on the overview web page to your cluster within the Elastic Cloud Console.
In case you have any complex issues that are not for our Support team, hop on our Elastic community message boards and get answers through the gurus inside the Group, including people from Elastic.
Our managed support pedigree and broad shopper foundation ensures that we contain the experience to fit any purchaser atmosphere. It’s what we do daily Regularly, we deliver mission vital, large general performance, and generally-on facts remedies for our clients. Our enterprise is centered on the operational overall performance of Elasticsearch and complementary open up supply data layer systems. Committed staff Elasticsearch support crew is produced up of committed engineers and Elasticsearch specialists with considerable operational expertise. We have the opportunity to assist keep the clusters running successfully and effectively less than a variety of circumstances and use situations Spin up a cluster in minutes Free Demo
If you have any complex questions that aren't for our Support workforce, hop on our Elastic Neighborhood discussion boards and get answers through the professionals from the community, together with folks from Elastic.
For end users without an Lively membership, check out the Elastic community forums and obtain answers through the gurus from the Neighborhood, which include people today from Elastic.
If you simply signed up for a trial, you do not get usage of the Support Portal till you subscribe. Alternatively, you'll be able to request aid using the other approaches detailed On this document.
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By e mail: [email protected]. Should you Get in touch with us by email, Elasticsearch support be sure to use the e-mail deal with that you simply registered with, so that we will let you far more quickly. Should you be using a distribution list as your registered email, you can also sign-up a 2nd email handle with us.
Explain the trouble. Consist of any relevant particulars, including mistake messages you encountered, dates and periods when the trouble occurred, or the rest you think that might be handy.
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Support is provided by e mail or through the Elastic Support Portal. The principle aim of support is to make certain your Elasticsearch Assistance deployment reveals a green standing and is accessible. There's no assured Preliminary or ongoing response time, but we do try to engage on every difficulty inside of 3 business enterprise days.
Include the deployment ID that you would like help with, particularly if you have got several deployments. The deployment ID can be found within the overview site for your personal cluster in the Elasticsearch Services Console.
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As an Elasticsearch Support client, you'll receive an email with instructions how to log in into the Support Portal, in which you can observe equally recent and archived situations.
Just open a situation to let us know the identify and electronic mail tackle you desire to to get additional. When opening a scenario, There are several stuff you can do for getting assistance speedier: