Elasticsearch, Logstash, and Kibana love the good thing about acquiring vivid and handy communities. You may have our assurance of substantial-top quality support and solitary source of truth being an Elasticsearch Assistance client, nevertheless the Elastic Local community may also be a useful resource in your case when you want it.
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When you are utilizing a distribution listing as your registered email, It's also possible to register a 2nd email address with us. Just open up a circumstance to let us know the identify and e-mail tackle you want being added.
In the Elasticsearch Assistance Console: Go to the Support website page or find the support icon, that looks just like a everyday living preserver, on any web page while in the console. Contact us by electronic mail: [email protected]
Contain the deployment ID that you would like assist with, particularly if you've numerous deployments. You could find the deployment ID to the overview web page for the cluster while in the Elastic Cloud Console.
If you are on an Elasticsearch Assistance Typical membership and you also are interested in moving to Gold or Platinum support, be sure to Call us. We also advise which you go through our greatest procedures information for obtaining the most out of your support experience:
We can provide support regardless of whether your atmosphere is on-prem or in the cloud. Call our staff to discuss your certain infrastructure and demands, which include SLAs and protection requires.
Focus on your particular needs Whenever you enter a support agreement with Instaclustr, you will be leveraging much more than three hundred million node several hours of administration and support working experience with open supply systems, including the Open up Distro of Elasticsearch.
For users without the need of an Energetic subscription, stop by the Elastic Local community forums and obtain solutions with the specialists within the Group, which include individuals from Elastic.
If you only signed up for the demo, you do not get use of the Support Portal right up until you subscribe. Alternatively, you'll be able to request aid utilizing the other approaches detailed On this doc.
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Trying to find crisis Elasticsearch support? Are you presently obtaining operational problems with your self-managed Elasticsearch cluster in generation natural environment?
By electronic mail: [email protected]. Should you Call us by electronic mail, be sure to use the e-mail address which you registered with, to ensure we can assist you more swiftly. In case you are utilizing a distribution checklist as your registered email, It's also possible to sign up a next e mail deal with with us.
Explain the problem. Include any suitable facts, including error messages you encountered, dates and periods Elasticsearch support when the condition transpired, or anything you're thinking that may be useful.
Elasticsearch, Logstash, and Kibana love the benefit of acquiring vivid and beneficial communities. You have our assurance of significant-high quality support and one source of fact being an Elastic Cloud user, although the Elastic Group can also be a handy useful resource for you personally everytime you require it.
Support is provided by e mail or in the Elastic Support Portal. The key concentration of support is to ensure your Elasticsearch Support deployment demonstrates a environmentally friendly status and is offered. There's no certain initial or ongoing reaction time, but we do attempt to engage on each individual difficulty within just a few enterprise times.
Incorporate the deployment ID that you'd like assist with, particularly when you have numerous deployments. The deployment ID can be found to the overview web site for the cluster inside the Elasticsearch Provider Console.
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As an Elasticsearch Provider shopper, you will acquire an electronic mail with Guidance tips on how to log in to your Support Portal, in which you can observe equally recent and archived circumstances.
Just open a case to let's know the identify and e-mail tackle you prefer to to be additional. When opening a scenario, There are several stuff you can do to get assistance a lot quicker: